Frequently Asked Questions

Order FAQs
How Can I Pay?

You can pay online using all major debit and credit cards, PayPal or by selecting one of our finance packages which you can find out more about when registering as a trade customer. You can also place order and make payments over the phone by calling +44 (0)1748 830 909.

How do I amend or cancel an order?

If you have placed an order but then wish to change or cancel it, please contact our Customer Service team as soon as you can. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched.

Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.

I haven't received an email order confirmation?

How quickly you receive our email confirmation can depend on your email provider and whether the email has been incorrectly marked as junk. Please add to your safe senders list to ensure safe receipt. If you still do not receive a confirmation after this then please contact our Customer Service team.